Information Technology

Employees are responsible for providing direction and support for computer-based information and communication systems. Develop and operate computer systems, provide network and database administration, and conduct training and support operations.

All Functions

Employees in this subfamily are responsible for providing direction and support for computer-based information and communication systems. Key responsibilities developing and operating computer systems, providing network and database administration, and conducting training and support operations.

  N/A - (E4)
Chief Information Officer (E3)
Deputy Chief Information Technology Officer (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)N/A - (M4)
N/A - (IC3)N/A - (M3)
N/A - (IC2)N/A - (M2)
N/A - (IC1)N/A - (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

Communications Systems

Employees in this subfamily are responsible for the university's data and voice infrastructure and systems. Duties include providing support, performing testing and making repairs and updates.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)Director, Communcations Engineering (M4)
N/A - (IC3)N/A - (M3)
N/A - (IC2)Manager, Communications Network (M2)
Communications Infrastructure Coordinator II (IC1)N/A - (M1)
 Communications Infrastructure Coordinator I (SS3) 
N/A - (SS2)
N/A - (SS1)

 

Data Administration

Employees in this subfamily are responsible for designing, implementing and administering database applications to accommodate a variety of user needs. Duties include testing designed applications utilizing database management software or general programming software. Duties include determining informational needs and elements, data flow, data quality, storage requirements or data output.

    N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5) N/A - (E1)
N/A - (IC4) N/A - (M4)
Database Administrator II (IC3) Director, Data Management - (M3)
Database Administrator I (IC2) N/A - (M2)
Data Analyst (IC1) N/A - (M1)
  N/A - (SS3)  
Data Management Coordinator (SS2)
N/A - (SS1)

 

Enterprise Systems - Administration

Employees in this sub-family are responsible for supporting and managing large-scale Enterprise Systems application software packages that support business processes, information flows, reporting and data analytics within the university.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)Top Enterprise Systems Officer (E1)
N/A - (IC4)N/A - (M4)
Enterprise Resource Planning Systems Analyst II (IC3)N/A - (M3)
N/A - (IC2)Manager, Enterprise Systems Adminstration (M2)
Enterprise Resource Planning Systems Analyst I (IC1)N/A - (M1)
 Enterprise Systems Support Specialist (SS3) 
N/A - (SS2)
N/A - (SS1)

 

Enterprise Systems - Development

Employees in this subfamily are responsible for developing, troubleshooting, designing modifications and upgrading enterprise systems software. Typical duties include coding, testing, documenting and implementing solutions to enterprise systems software, which includes developing patches and upgrades. Employees assist with troubleshooting of known issues, and assist in the daily support of the university enterprise systems applications. Participates in user review, verification and testing sessions, as needed.

    N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5) N/A - (E1)
Enterprise Systems Developer IV (IC4) N/A - (M4)
Enterprise Systems Developer III (IC3) N/A - (M3)
Enterprise Systems Developer II (IC2) Manager, Enterprise Systems Development (M2)
Enterprise Systems Developer I (IC1) Supervisor, Enterprise Development (M1)
  N/A - (SS3)  
N/A - (SS2)
N/A - (SS1)

 

High Performance Computing

Employees in this subfamily are responsible for the university's parallel computing systems, including diagnosing hardware and software problems, performing disaster recovery operations, and securing networks. Key responsibilities include contributing to various high performance computing tasks for business, development and research groups, adapting serial code for parallel systems and optimizing the system's workload.

    N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5) N/A - (E1)
N/A - (IC4) Director, Research Computing (M4)
High Performance Computing Specialist II (IC3) N/A - (M3)
 N/A - (IC2) N/A - (M2)
High Performance Computing Specialist I (IC1) N/A - (M1)
  N/A - (SS3)  
N/A - (SS2)
N/A - (SS1)

 

Identity Management

Employees in this subfamily are responsible for managing the authentication and authorization of actors within university systems, implementing internal controls which mitigate risks, and integrating directory services with identify management and access management solutions. Employees may also identify and evaluate complex business and technology risks and improve business process design as it relates to managing identities and access privileges.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)N/A - (M4)
Identity Management Development / Analyst II (IC3)N/A - (M3)
N/A - (IC2)Manager, Identity Management (M2)
Identity Management Development / Analyst I (IC1)N/A - (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

IT Architecture

Employees in this subfamily are responsible for the underlying design of technical IT components and systems to support an enterprise-wide, shared information environment. Duties involve complex models and concepts.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
Information Technology Architect II (IC4)N/A - (M4)
Information Technology Architect I (IC3)Director, Information Technology Architecture (M3)
N/A - (IC2)N/A - (M2)
N/A - (IC1)N/A - (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

IT Business Analysis

Employees in this subfamily are responsible for identifying opportunities for improving business processes through information systems, aligning user needs with appropriate technical solutions. Key responsibilities  include translating business requirements into technical specifications by consulting with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Employees may develop requirements for new systems and execute unit integration and acceptance testing.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)N/A - (M4)
Business Analyst II (IC3)Director, Business Analysis (M3)
Business Analyst I (IC2)Manager, Business Analysis (M2)
N/A - (IC1)N/A - (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

IT Business Intelligence

Employees in this subfamily are responsible for transforming raw data into meaningful and useful information for business analysis purposes. Employees may partner with business users to define requirements for reporting needs; develop performance measures that drive reporting and analytics; use data mining, model building and other analytical techniques to inform business decisions; maintain a portfolio of metrics, documents and other reusable assets; and support complex business system applications. Key responsibilities  include managing the technical code and queries to support the Business Intelligence requirements of databases, data mining and data warehousing.

    N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5) Top Business Intelligence Officer (E1)
Business Intelligence Analyst III (IC4) N/A - (M4)
Business Intelligence Analyst II (IC3) Director, Business Intelligence (M3)
Business Intelligence Analyst I (IC2) N/A - (M2)
N/A - (IC1) Manager, Data Quality (M1)
  N/A - (SS3)  
N/A - (SS2)
N/A - (SS1)

 

IT Instruction

Employees in this subfamily are responsible for information technology related training. Duties include the design, development and facilitation of technical training. Employees may conduct analyses to identify and assess educational and training needs. Additional responsibilities may also include documenting technical requirements and revising processes.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)N/A - (M4)
N/A - (IC3)N/A - (M3)
Information Technology Training Specialist II (IC2)N/A - (M2)
Information Technology Training Specialist I (IC1)Manager, Information Technology Training (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

IT Project Management

Employees in this subfamily are responsible for managing outcomes of specific IT projects with a defined beginning and end. Duties include managing the development and implementation process involving departmental or cross-functional teams. Employees plan, coordinate and monitor schedules, budgets, staff and deliverables; and monitor projects from initiation through delivery.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)Director, Information Technology Project Management (M4)
N/A - (IC3)N/A - (M3)
Information Technology Project Manager II (IC2)Manager, Information Technology Project Management (M2)
Information Technology Project Manager I (IC1)N/A - (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

IT Service Management

Employees in this subfamily are responsible for managing the processes that align the delivery of information technology (IT) services with the needs of the organization. Employees provide oversight for service level agreements and metrics related to service delivery. Employees may also be responsible for disaster planning and ensuring systems continuity.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)Director, Information Technology Service Management (M4)
Service Management Specialist III (IC3)N/A - (M3)
Service Management Specialist II (IC2)Manager, Service Management (M2)
Service Management Specialist I (IC1)N/A - (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

Multiple Functions

Employees in this subfamily are responsible for administering and developing IT systems and processes using information technology specific expertise and knowledge. Incumbents in this sub-family are typically responsible for multiple sub-families within IT.

    N/A - (E4)
N/A - (E3)
Assistant Vice President, Information Technology (E2)
N/A - (IC5) N/A - (E1)
N/A - (IC4) Information Technology Director II, Division / School (M4)
N/A - (IC3) Information Technology Director I, Division / School (M3)
N/A - (IC2) N/A - (M2)
N/A - (IC1) N/A - (M1)
  N/A - (SS3)  
N/A - (SS2)
N/A - (SS1)

 

Network Admin and Operations

Employees in this subfamily are responsible for acquiring, installing, configuring, administering, supporting and maintaining computer network systems to ensure optimal performance of the university's network across campus locations. Activities include monitoring network performance; identifying and resolving network problems; implementing network back-up and security procedures; upgrading network hardware, software and telecommunications equipment; and training network users.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
Network Architect (IC4)N/A - (M4)
Network Engineer II (IC3)Manager Network Engineering II (M3)
Network Engineer I (IC2)Manager Network Engineering I (M2)
Network Associate (IC1)N/A - (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

Systems Administration

Employees in this subfamily are responsible for executing operational tasks and enhancement for operating systems, database management systems, utilities and related software, in order to implement and manage delivered or configurable services for a specific user community. Other key duties include ensuring the availability, integrity and reliability of assigned systems and the configuration and testing of hardware and software components.

    N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5) N/A - (E1)
N/A - (IC4) N/A - (M4)
Systems Administrator II (IC3) N/A - (M3)
Systems Administrator I (IC2) Manager, Systems Administration (M2)
Applications Administrator (IC1) Supervisor, Systems Administration (M1)
  Applications Coordinator (SS3)  
N/A - (SS2)
N/A - (SS1)

 

Systems Engineering

Employees in this subfamily are responsible for creating, implementing, managing and modifying operating systems, database management systems, utilities and related software. Other key duties include ensuring the availability, integrity and reliability of assigned systems and the configuration and testing of hardware and software components.

    N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5) N/A - (E1)
Systems Engineer II (IC4) Director, Systems Engineering (M4)
Systems Engineer I (IC3) N/A - (M3)
N/A - (IC2) Manager, Systems Engineering (M2)
N/A - (IC1) N/A - (M1)
  N/A - (SS3)  
N/A - (SS2)
N/A - (SS1)

 

Systems Security

Employees in this subfamily are responsible for developing and maintaining the security of data and systems. Typical activities include planning, designing, implementing and maintaining systems and programs to insure the integrity, reliability and security of data and systems.

  N/A - (E4)
N/A - (E3)
Top Information Technology Security Officer (E2)
N/A - (IC5)N/A - (E1)
Security Engineer III (IC4)Director, Information Technology Security (M4)
Security Engineer II (IC3)N/A - (M3)
N/A - (IC2)N/A - (M2)
Security Engineer I (IC1)N/A - (M1)
 N/A - (SS3) 
Security Analyst (SS2)
N/A - (SS1)

 

Tech Support/Service Delivery

Employees in this subfamily are responsible for technical support and IT help desk operations. Typical activities involve technical troubleshooting and evaluation of individual user and network problems, and may include first-tier support via phone, email and site visits to diagnose and remedy issues.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)N/A - (M4)
N/A - (IC3)Information Technology Service Delivery Manager III (M3)
Technical Support Specialist III (IC2)Information Technology Service Delivery Manager II (M2)
Technical Support Specialist II (IC1)Information Technology Service Delivery Manager I (M1)
 Technical Support Specialist I (SS3) 
N/A - (SS2)
N/A - (SS1)

 

Web Services

Employees in this subfamily are responsible for the technical development and maintenance of functional web sites and campus portals. Typical duties may include integration of ERP and external applications; identification of business requirements; collaboration with faculty, students, staff, and vendors; support and training, functional design, prototyping and testing, and systems administration.

  N/A - (E4)
N/A - (E3)
N/A - (E2)
N/A - (IC5)N/A - (E1)
N/A - (IC4)Director, Web Services (M4)
Web Developer III (IC3)N/A - (M3)
Web Developer II (IC2)Manager, Web Services (M2)
Web Developer I (IC1)Supervisor, Web Services (M1)
 N/A - (SS3) 
N/A - (SS2)
N/A - (SS1)

 

Chart Definitions

  • Executive (E): Top university executives and heads of key job families and subfamilies, has an enterprise-wide scope.
  • Manager (M): Managers and supervisors in charge of tactical and operational teams of two or more individuals and responsible for managing a department / function.
  • Individual Contributor (IC): Non-supervisory staff with learned knowledge where discretion and independent judgment are critical job functions.
  • Service & Support (SS): Staff whose primary duties are routine, service-focused, or a craft or skilled trade.